Question 1

How long does it take for my order to arrive?

Accepted Answer

Shipping times vary depending on your location and shipping method selected during checkout. Standard shipping typically takes 5-7 business days, while expedited shipping can take 1-3 business days.

Question 2

What is your return policy?

Accepted Answer

Our return policy allows for returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition with tags attached. Please retain your receipt or order confirmation for proof of purchase. Certain exclusions may apply.  Please read our Return Policy as restocking fees will apply.

Question 3

Do you offer international shipping?

Accepted Answer

Currently we do not offer international shipping due to our products size and weights.  Please reach out to suppport and we can discuss other options for you to receive Natural Highâ„¢ products in your local area.

Question 4

What is the optimum temperature for an ice bath?

Accepted Answer

The optimum temperature really depends on the individual and the goals they may have. The standard temperature is 50-59 degrees F for at least 5-10 minutes. Although, high performance athletes may use colder temperatures between 42-50 degrees F with a duration of 3-6 minutes.

Question 5

Is a Cold Plunge healthy?

Accepted Answer

Yes, as a general statement ice baths are healthy for you if they are used correctly. Before using any of our ice baths or cold plunges please read the manufacturer's suggestions on temperatures and time in the water. If you have more specific questions on the health benefits donâ€™t hesitate to fill out the contact us form below.

Question 6

Are Ice baths better than Cold Showers?

Accepted Answer

Although there is value to taking a cold shower every now and then. Ice baths and cold plunges will have an immediate effect on your entire body. The only way to truly reach consistent application of the cold is to fully submerge the body for a set duration of time.

Question 7

Where do you ship?

Accepted Answer

Due to high demand, occasionally some of our products do go out of stock. We are constantly monitoring our stock levels, and we usually expect to replenish any product line within a couple of weeks. If you have placed a pre-order for an item that is out of stock and it looks like it will take longer than expected to get it to you, we will let you know and offer you the option of a full refund.

Question 8

What happens if what I ordered is out of stock?

Accepted Answer

You will be notified if the product you've ordered is out of stock.  You can then be put on a Pre-Order list to be informed when our next shipment will arrive.

Question 9

What are the benefits of a cold plunge?

Accepted Answer

Some of the benefits of using a cold plunge may include pain relief, recovery, mental focus, body health, lowering inflammation in the body, and better sleep.

Question 10

What is Cold Water Therapy?

Accepted Answer

Cold Water therapy is a form of cold stress that will activate the bodyâ€™s internal healing mechanisms. There are many forms of cold therapy tubs and chambers that will give you all of the benefits of cold therapy. These methods may include using a chiller combined with cold plunge, or adding ice to a cold tub or ice barrel. Most commonly cold therapy is used for athletic recovery or mental clarity.

Question 11

What is the difference between an Ice Bath and a Cold Plunge?

Accepted Answer

The difference between an ice bath and a cold plunge is that you typically donâ€™t have to add ice to a cold plunge with a chiller unit. With an ice bath you will simply add the ice, and drain the tub when finished. With a cold plunge the chiller will circulate and filter the water so there will be less frequent draining and filling the tub.

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